Returns & Exchanges
Need to make a return?
We are aware that our support does not always fit to perfection, give the preferred support or something else has happened along the way. To help you along the way of enabling your full potential we want to support you as best see fit. Please fill out the form below to issue your return and take one step towards reaching your goals.
Feel free to contact our customer support here: Contact support
Our customer support is available Monday to Friday: 07:00-18:00.
Average answer time: 24h
Returns
How long do I have before I need to return the items?
You have a 30 day return day guarantee after you have received the package.
How do I return my item(s)?
To return a package you need to follow the steps here and fill out the form.
How long until I receive my refund for my returned items or a claim?
Once we have received your return or claim and it has been approved we will issue a refund. You should see the money in your account within 14 days.
Does it cost to return an item?
Eco-Friendly Returns: We understand that returning items is sometimes necessary, but we also want to encourage our customers to think about the environmental impact of their returns. To help offset this impact, we are introducing an Eco-Friendly Returns fee of 49kr (4.9 €).
This fee will go towards supporting our sustainability initiatives, such as investing in eco-friendly packaging and reducing our carbon footprint. By paying this fee, you are helping to support our commitment to sustainability.
Claims
How do I claim an item that has been damaged?
To issue a claim please fill out the return form and select claim. Follow the steps and we will get back to you as soon as we have come with a decision. You can find the claim form here.
How long until I receive my refund for my returned items or a claim?
Once we have received your return or claim and it has been approved we will issue a refund. You should see the money in your account within 14 days.
What should I do if the items are damaged when I receive them?
If your items are damaged you should issue a claim. This you can do by following the steps and filling out the form on our Returns, Exchange & Claims page
Product
Do you have a product guide?
You can brows all of our product pages which work as our product guides.
For more information regarding which product to use for the type of injury you have, then you can check out our Injury Guide.
Where can I find you size guide?
You can find the products size guide under each product page. You can also find a step by step guide in how to choose size here.
